American Home &
Habitat Inc.
Specialized Textile
Outfitters TM
General Business
Policy:
As of 1/8/04 there will be
a $2.00 service charge
on Orders placed by phone that are under $50
and that could have been placed online.
SHIPPING
Most orders ship within 48
hours, All Orders ship within 14 days unless
otherwise noted. We cannot be responsible for customer time restraints,
late ordering or carrier delivery time. Tracking numbers will only be provided
via e-mail.
Address Corrections: Most carriers charge for this service.
This charge will
be passed along to the purchaser ($10).
REFUND & EXCHANGE POLICY
You must first obtain a Return Goods Authorization
number Prior to returning or exchanging any merchandise.
Fill out this RGA
Request form to obtain an RGA Number
(Click here to go to the form page)
No package will be accepted without RGA approval number
clearly printed on the outside of the package.
When submitted, your request is sent to our returns department for approval.
When approved, you will be sent
an email with a return goods authorization number.
If
your return request is denied for any reason, you will be
notified as to the reason and how to obtain further assistance.
Please do not return merchandise without first obtaining a
Return Goods Authorization Number.
Merchandise returned without proper
authorization will be refused or disposed of without issuing credit or
exchange.
Absolutely No Returns or Exchanges will be
accepted on any merchandise after 30 days from date of delivery. (Except for Tool Rentals)
Please Note:
Through our sample program we offer samples of all Fabric/Material &
Webbing that we sell; therefore the customer is able to evaluate the
suitability of these items for their particular needs prior to
purchase.
Accordingly, there is no refund or exchange for Fabric, Webbing
or other
items (except hardware) unless through OUR mistake, we sent you
the
wrong type, color, variety, etc. All unused, unaltered Hardware may
be
refunded or exchanged. Shipping charges are not refundable. Hardware
and merchandise sent due to our mistake is refundable within 30 days
of the order date. No refunds
will be issued after the 31st day of order
date. Restocking fees of up to 25%
may apply on all returned
merchandise, higher restocking fees may apply if the merchandise
has been cut or modified in any way. Returned grommet kits larger than size 5,
and bench
mounted grommet setting presses and dies will be charged a
$50
restocking fee which is the same as the rental fee charged on
these
items.
Please allow up to 3 weeks to process a refund.
Customer is responsible for return postage unless the refund
or exchange is due to OUR mistake.
CANCELLATION OF UNSHIPPED ORDERS
Cancellation of unshipped orders will incur up to a 25% restocking fee,
based on
the total order amount. If the order has already been shipped
see our
refund & exchange policy.
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