SHIPPING 

Most orders ship within 48 hours, All Orders ship within 14 days unless
otherwise noted. We cannot be responsible for customer time restraints, 
late ordering or carrier delivery time.  Tracking numbers will only be provided
via e-mail. Address Corrections: Most carriers charge for this service.
This charge will be passed along to the purchaser ($10).

REFUND & EXCHANGE POLICY

You must first obtain a Return Goods Authorization number
Prior to returning or exchanging any merchandise.

Fill out this RGA Request form to obtain an RGA Number
(Click here to go to the form page) 

No package will be accepted without RGA approval
number clearly printed on the outside of the package.

When submitted, your request is sent to our returns
 department for approval.

When approved, you will be sent an email with a return goods authorization number.

If your return request is denied for any reason, you will be notified
as to  the reason and how to obtain further assistance.

Please do not return merchandise without first obtaining
 a Return Goods Authorization Number.

Merchandise returned without proper authorization will be refused or disposed of without issuing credit or exchange.

Absolutely No Returns or Exchanges will be accepted on any merchandise
 after 30 days from date of delivery. (Except for Tool Rentals)

Please Note:

Through our sample program we offer samples of all Fabric/Material &
 Webbing that we sell; therefore the customer is able to evaluate the
 suitability of these items for their particular needs prior to purchase.
 Accordingly, there is no refund or exchange for Fabric, Webbing or other
 items (except hardware) unless through OUR mistake, we sent you the
 wrong type, color, variety, etc. All unused, unaltered Hardware may be
 refunded or exchanged. Shipping charges are not refundable. Hardware
 and merchandise sent due to our mistake is refundable within 30 days
of the order date.  No refunds will be issued after the 31st day of order
 date.  Restocking fees of up to 25% may apply on all returned
merchandise, higher restocking fees may apply if the
 merchandise  has been cut or modified in any way.
  Returned grommet kits larger than size 5, and bench
mounted grommet  setting  presses and dies will be charged a $50
 restocking  fee which is the same as  the rental fee charged on these
 items. Please allow up to 3 weeks to  process a refund.  Customer is responsible for return postage unless the refund
  or exchange is due to OUR mistake.

CANCELLATION OF UNSHIPPED ORDERS

Cancellation of unshipped orders will incur up to a 25% restocking fee,
based on the total order amount. If the order has already been shipped 
see our refund & exchange policy.